- Insurance based customer had to process files with high volume of data, their in-house AI & ML solution requires human intervention to produce accurate and on time results.
- Data is extracted from the sources like PDF & Excel files using OCR
- Our 200+ member team - Annotates all relevant sections with the appropriate tag
- Assemble multiple data to form the document
- Quality Check & Deliver
- Increase in the business of customer in terms of volume
- New business lines added to the customer with request of processing around 20k files per month
- Extensive Ramp-up – On boarding at the rate of 15-20 resources every weeks
- Support during all holidays – this helped customer to clear the work queue within agreed SLAs with carriers
- Expert team reported critical bugs in system, – saved potential penalty from end customer
- Created a team of Multi Skilled Resources with no time
- High performance team managing 70% of customer business
- Setup standard training process for the new resources to be productive quickly